COVID-19 NOTICE

JANUARY 15, 2021

The business office at 103 N. Main St. is again open to walk-in service beginning Jan. 18. We encourage you to continue to conduct business by phone or online at www.fbc-tele.com. Payments may be made by mail, online through SmartHub, over the phone or deposited in our 24-hour drop boxes in each community.

NOVEMBER 20, 2020

The business office at 103 N. Main St. is closed to walk-in service. We strongly encourage you to conduct business by phone or online at www.fbc-tele.com. Payments may be made by mail, online through SmartHub, over the phone or deposited in our 24-hour drop boxes in each community. The Technology Solutions office remains open to walk-in service and sales.

JULY 1, 2020

As businesses work to resume normal operations and we all adapt to life during the Coronavirus (COVID-19) pandemic, we want to remind you of some mitigation procedures that F&B continues to have in place. We remain diligent regarding the situation and continue to take several steps to protect the health and well-being of our customers and employees.

The business office and Technology Solutions are open to walk-in service and sales. We have taken additional safety precautions in our offices to protect employees and customers. Please follow the signs posted on the doors. We strongly encourage you to continue to conduct business by phone or online at www.fbc-tele.com. Payments may be made by mail, online through SmartHub, over the phone or deposited in our 24-hour drop boxes in each community.

Onsite service work has resumed. Technicians are utilizing protective equipment when entering homes and businesses. We are practicing social distancing and request that you stay in a different room while our technician works.

Our network is handling the increased Internet traffic very well. If your service is not meeting your needs, please reach out, and we will do all we can to assist you.

We continue to monitor the situation and will adjust our business practices as necessary.

MAY 29, 2020

As the situation related to Coronavirus (COVID-19) evolves and governmental guidance has shifted towards businesses resuming operations, F&B Communications has adjusted some mitigation procedures in accordance with our pandemic response plan. We remain diligent regarding the situation and continue to take several steps to protect the health and well-being of our customers and employees.

The business office and Technology Solutions are again open to walk-in service and sales as of the first week of June. We have taken additional safety precautions in our offices to protect employees and customers. Please follow the signs posted on the doors. We strongly encourage you to continue to conduct business by phone or online at www.fbc-tele.com. Payments may be made by mail, online through SmartHub, over the phone or deposited in our 24-hour drop boxes in each community.

Onsite service work also resumes the first week of June. Technicians are utilizing protective equipment when entering homes and businesses. We will continue to make all efforts to aid customers over the phone, use remote support tools and practice contactless equipment pick-up and drop-off when practical.

As people stay at home and telework continues, the need for Internet-related services remains high. As always, we offer our Internet customers unlimited data with no data caps or overages. We offer a variety of speed options and we can usually quickly provision Internet upgrades remotely. Please call the office or check out our Website for speed options.

Our network is handling the increased Internet traffic very well. If your service is not meeting your needs, please reach out, and we will do all we can to assist you in improving your Internet and communications connections.

We continue to monitor this situation and will adjust our business practices as conditions warrant. Updates will be shared by e-mail and posted on our website.

APRIL 27, 2020

Mitigating the spread of Coronavirus (COVID-19) is of utmost concern and F&B Communications continues to follow our pandemic response plan in an effort to protect the health and well-being of our customers and employees.

As an essential service, F&B is committed to providing quality and reliable communications services. We are working hard, now more than ever, to keep our communities connected.

Keeping you safe
The business office and Technology Solutions are still closed to the public until further notice. We continue to be available during regular hours to answer phone calls and assist with issues over the phone at (563) 374-1236 and by remote support. After-hours emergency support also continues to be available.

We have made adjustments to our onsite service protocols. All non-essential work has been postponed. We are not entering occupied homes and businesses except in emergency situations.

All efforts are being made to aid customers over the phone or electronically using remote and other online tools. We are doing our best to attempt new service installations and repairs from outside and will guide you through any necessary inside steps over the phone.

Payment options
Payments may be made by mail, online through SmartHub at www.fbc-tele.com, over the phone or deposited in our 24-hour drop boxes in each community.

If you have difficulty making your monthly payment due to disruptions caused by the Coronavirus pandemic, please contact our office to make arrangements.

Community outreach
We have partnered with our local school districts to facilitate broadband access for distance learning. Households with school-aged children who do not have Internet service and show a financial hardship, may be eligible for a “limited access” broadband plan that will provide basic connectivity for in-home learning through the remainder of the school year.

Unlimited data
As people stay at home and telework to prevent the spread of the virus, the need for Internet-related services has increased. As always, we offer our Internet customers unlimited data with no data caps or overages. We offer a variety of speed options and we can usually quickly provision Internet upgrades remotely. Please call the office or check out our Website for speed options.

Our commitment
We continue to monitor this situation and will adjust our business practices and eventually relax our safety measures as conditions warrant. Updates will be shared by e-mail and posted on our website.

At F&B Communications, we take our responsibility as your service provider seriously and are making every effort to keep our network operating at peak condition to meet the communication, information and entertainment needs of customers.

Please stay safe.

MARCH 20, 2020

F&B Communications continues to monitor the situation regarding the Coronavirus (COVID-19) pandemic and would like to share additional updates regarding new changes that impact our operations.

On March 18, we began limiting access to our business office and Technology Solutions. Our offices are closed to the public until further notice. We are still available during regular hours to answer phone calls and assist with issues over the phone at (563) 374-1236 and by remote support. Payments can be made by mail, online at www.fbc-tele.com, over the phone or deposited in our 24-hour drop boxes in each community. The Technology Solutions store will also be closed on Saturdays until further notice.

We have also made some adjustments to our onsite service protocols. All non-essential work has been postponed. Currently, we are no longer entering occupied homes and businesses except in emergency situations. All efforts will be made to aid customers over the phone or electronically using remote and other online tools. We will do our best to attempt new service installations and repairs from outside and will guide you through any necessary inside steps over the phone.

We continue to monitor this rapidly changing situation and will continue to adjust our business practices as conditions warrant. Updates will be shared by e-mail and posted on our website.

We take our responsibility as your service provider seriously and are making every effort to continue to serve you. Thank you for your patience and cooperation.

MARCH 18, 2020

Update: Based upon current guidance and recommendations related to the COVID-19 pandemic, we are limiting access to our office. Our offices will be closed to the public until further notice. We are still available during regular hours to answer phone calls and assist with issues over the phone at (563) 374-1236 and by remote support. Payments can be made online at www.fbc-tele.com, over the phone or deposited in our 24-hour drop boxes in each community.

MARCH 16, 2020

With the ever-evolving situation regarding the spread of Coronavirus (COVID-19), it is important for us to share information regarding F&B Communications’ response. The health and well-being of our customers, employees and communities is of utmost priority. Protecting our employees is essential so we can continue to serve our customers and provide reliable service.

We are currently operating at a “moderate” level as identified in our pandemic response plan. As such, we have heightened hygiene protocols in place and are practicing social distancing of at least 6-feet when working in customer homes and businesses. Efforts will be made to aid customers over the phone or electronically using remote and other online tools.

While our business office and Technology Solutions remain open, we encourage you to do business with us over the phone and online. Please call us at (563) 374-1236 or access our SmartHub account management and payment website at www.fbc-tele.com.

We continue to monitor this rapidly changing situation and will adjust our business practices based on any new information that we receive from local, state and federal governments as well as the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC). Updates will be shared by e-mail and posted on our website.

At F&B Communications, we are committed to providing quality and reliable communications services. We take our responsibility as your service provider seriously and are making every effort to keep our network operating at peak condition to meet the communication, information and entertainment needs of customers.

Please stay safe.